Welcome to the Ruchi Sarees Private Ltd. FAQ section. Here, you will find answers to common questions about our products, services, and shopping experience.
Ruchi Sarees specializes in the manufacturing, retail, wholesale, and export of Indian ethnic wear for women. Our collection includes a variety of Printed Sarees, Party Sarees, Designer Sarees, and Uniform Sarees. We also provide uniform sarees for industries such as education, healthcare, hospitality, and more.
Ruchi Sarees is located in Surat, Gujarat, India. Our retail showroom is situated at G – 1315, Surat Textile Market, Ring Road, Surat – 395 002, Gujarat, INDIA.
Yes, you can visit our physical showroom to explore and purchase from our extensive collection of sarees. The showroom address is listed on our website’s contact page, and we look forward to welcoming you in person.
Placing an order on our website (ruchifashions.co.in) is simple. Browse our collection, select the items you want, and follow the checkout process to complete your purchase. You can also track your order status after it has been placed.
Yes, we ship our products worldwide. International shipping charges and estimated delivery times will be displayed during the checkout process.
We accept a variety of secure payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- Net Banking
- UPI
- Wallets (Paytm, Google Pay, etc.)
- Cash on Delivery (for select locations)
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to monitor your order’s progress. You can also log into your account on our website to view the status of your order.
Unfortunately, once an order has been placed, it cannot be modified or cancelled. We encourage you to carefully review your order before finalizing the purchase.
We want you to be fully satisfied with your purchase. If for any reason you are not, you may initiate a return or exchange request within 2 days of receiving your order. For more information on the return process and eligibility, please visit our Return Policy page.
Yes, we offer wholesale purchasing options. For inquiries regarding bulk orders, please reach out to our wholesale department through the contact details provided on our website.
You can also mail us your requirements at ruchisareesurat@gmail.com
You can get in touch with our customer support team via the Contact Us page on our website or by sending an email to ruchisareesurat@gmail.com. Our team is available to assist you with any questions or concerns.
Yes, we regularly offer special promotions and discounts. To stay updated on our latest offers, please visit our website or follow us on our social media channels.
Yes, we are committed to sustainability. We adopt eco-friendly practices and use responsibly sourced materials to ensure our sarees are not only stylish but also environmentally conscious.
We recommend following the care instructions provided with each saree. In general, gentle hand washing or professional dry cleaning is advised to maintain the fabric’s quality and longevity.
We accept payments in multiple currencies, depending on the country you’re ordering from. The website will automatically display the available payment options and currencies during checkout.
If you receive a damaged or incorrect item, please contact our customer service team within 2 days of receiving your order. We will guide you through the return/exchange process and ensure the issue is resolved.
Delivery times vary depending on your location. For domestic orders within India, it typically takes 3–7 business days. International orders may take longer, ranging from 7–15 business days. Estimated delivery times will be provided during checkout.
If you need to change the delivery address, please contact our customer support team immediately after placing your order. While we will do our best to accommodate changes, once the order is processed and shipped, address changes may not be possible.
We are in the process of introducing a loyalty program where you can earn points on purchases and redeem them for discounts or special offers. Stay tuned for updates on this program.