At Ruchi Sarees Pvt. Ltd., we value your trust and are committed to ensuring that you have a satisfying shopping experience. We understand that there may be occasions where a refund or cancellation is required, and we aim to make this process as smooth and transparent as possible. Below are the details of our refund and cancellation policies:
Refund Policy
We take great care in providing high-quality products to our customers, but in the rare case that you receive a damaged or defective item, we offer a straightforward refund process.
- Eligibility for Refund: If you receive a product that is damaged or has a manufacturing defect, you are eligible for a refund. To request a refund, please send an email to ruchisareesurat@gmail.com within 2 days of receiving your parcel. Be sure to include your order number and the reason for your refund request, along with any relevant images or details that support your claim.
- How We Process Refunds: Once we receive your refund request, our team will verify the issue and, if valid, we will initiate the refund process. Refunds are typically processed within 4-5 business days from the time your request is approved. Once the refund is processed, you will receive an email confirmation that includes the details of the original order amount and the refunded amount.
- Refund to Original Payment Method: The refund will be made to the original payment method used at the time of purchase. Please note that the time it takes for the refunded amount to reflect in your account depends on your bank or card issuer’s policies. While we process refunds promptly, we do not have control over how quickly your financial institution credits the funds to your account.
- Transaction Fee Deduction: A 10% transaction fee will be deducted from the refund amount to cover the payment processing and administrative costs incurred during the transaction.
Cancellation Policy
We understand that you may need to cancel your order due to unforeseen circumstances, and we are here to assist you with the cancellation process.
- Order Cancellation Window: If you wish to cancel an order, you must send a cancellation request to our customer care team at ruchisareesurat@gmail.com within 2 business days of placing your order. Please provide your order number and any relevant details to expedite the process.
- Cancellation Process: Upon receiving your cancellation request, our team will process the cancellation and arrange for the refund. The refund will be made to the same payment method used during the original transaction. Depending on your payment provider, the refund may take some time to reflect in your account, but rest assured we process cancellations as quickly as possible.
- Conditions for Cancellation: Orders can only be canceled if the items have not yet been shipped. Once an order has been dispatched, it cannot be canceled. In such cases, you may need to initiate a return once you receive the item. Any returned item must be in its original condition, unworn, unwashed, and undamaged, with all tags intact for a refund to be processed.
General Terms for Refunds and Cancellations
- Items in Original Condition: For both refunds and cancellations, items must be returned in their original condition, meaning they should be unworn, unwashed, and free from any damage. The product must also include all original packaging and tags.
- Non-Refundable Items: Certain products, such as custom-made items, final sale products, and items purchased during clearance sales, may not be eligible for refunds or cancellations. Please review the product page carefully for specific terms before making your purchase.
- Processing Timeframes: Please note that while we aim to process all refunds and cancellations as quickly as possible, some requests may take longer due to high volumes or other unforeseen circumstances. We will keep you informed throughout the process and ensure your request is handled promptly.
- Communication and Assistance: If you have any questions regarding your refund or cancellation, or if you need any additional assistance, feel free to contact our customer service team at ruchisareesurat@gmail.com. We are always here to help and guide you through the process.
At Ruchi Sarees Pvt. Ltd., we strive to provide the best quality products and services to our valued customers. We appreciate your understanding of our refund and cancellation policies, which are in place to ensure a fair and efficient process for everyone involved. Thank you for choosing Ruchi Sarees—your satisfaction is our priority!