At Ruchi Sarees Pvt. Ltd., we strive to provide a seamless shopping experience by offering reliable shipping and delivery services. Please read the following policy to understand our shipping terms and conditions.
Global Delivery
We offer worldwide shipping for all our products. To ensure timely and accurate delivery, please provide a complete street address with postal/ZIP code and a valid telephone/mobile number. Kindly note that we are unable to deliver to P.O. Box addresses.
For residential deliveries in the USA and certain other countries, packages may be left at the door if no one is available to receive them or if there is no response to the doorbell.
Our shipping services are not available on Sundays and public holidays in India, as our logistics partners do not operate on these days.
Once an order has been dispatched, we cannot be held responsible for undelivered packages due to incorrect or incomplete addresses. In such cases, no refunds will be issued.
Shipping Costs
Shipping charges vary depending on the product’s weight and the delivery destination. You can find the weight details of each product on its respective product page.
We offer free shipping within India. For international deliveries, shipping costs will be calculated during the checkout process based on your location.
Shipment and Tracking
Once your order has been dispatched, we will send you a confirmation email with the tracking number and details of the courier service. Please note that tracking numbers may take up to 24 business hours to become active on the courier’s website.
Customs Duties & Taxes
Customs duties, VAT, and import taxes are determined by the destination country and are beyond our control. These fees are not included in the product price or shipping charges and must be paid directly by the buyer upon delivery.
International customers are responsible for any customs duties, taxes, or additional service charges imposed by their respective countries. These charges vary from country to country, and we are unable to estimate them in advance.
Shipping Delays
Estimated shipping times are provided for guidance purposes only and may be affected by external factors such as customs delays, local postal services, or unforeseen circumstances. We do not offer refunds, returns, exchanges, or replacements due to shipping delays.
In the event of stock issues or other delays, we will notify you via email as soon as possible.
Please note that delivery dates are approximate, and we are not liable for any delays in delivering your order. Orders may be shipped in multiple shipments, and a refund will be provided for any items that remain undelivered.
If you have any questions or concerns about our shipping and delivery policy, please feel free to contact our customer service team at ruchisareesurat@gmail.com. We are here to assist you with any queries you may have.